Servicenow Support 2019 (Updated)

servicenow support 2017 (Updated)

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Solving Your ServiceNow Problems

Whether you are looking to implement a new instance of ServiceNow to your organization or have a new feature custom tailored to your specifications, capable of being your end-to-end provider.

ServiceNow Support

McLanSys Solutions is rightly positioned to help troubleshoot your product issues and get you back up and running more quickly. Our dedicated Support Team leverages the experience of our entire consulting organization, which averages more than 13 years of implementation experience across multiple industries and product versions.

This Support Program allows our clients to benefit from McLanSys Solutions and our experienced Support Team will provide direct product support to quickly resolve your issues.

Rate Guarantee : The First time in the Industry – The Lowest Price Challenge GUARANTEES lowest prices on compared to anywhere in the world with customers being offered two times the price difference if they find the same elsewhere at a lower rate.

The Right Team, The Right Talent

Our Consulting has been a trusted partner in helping business solve the challenges of innovation through technology since 2006.

How it Works

ServiceNow is changing the enterprise by enabling virtually all components of business as a service. A single platform for all processes within your organization drives consolidation, automation, and innovation for a more efficient business model. offers a unique blend of experience to the ServiceNow space, including affordable licensing, consulting, turn-key solutions, mobile app development, and staffing.

How We Can Help

We offer comprehensive virtual admin and support services:

Below is a list of step-by-step handouts and tutorials on how to use ServiceNow.


Useful links into that page :


Certified ServiceNow Customer Support

Our ServiceNow certified team provides an efficient and customized level of support and we are excited to work with you. New support tickets can be entered via our online form or directly by phone. McLanSys offers Enhanced Support for those times when you need help with challenging questions and problems but don’t need to contract for a full consulting engagement.

Value-added Services

General Administration and Support

Application Maintenance and Support

Support Services for servicenow

Sometimes you need access to experienced and knowledgeable ServiceNow resources to assist with: Configuration issues , Best practices, Complex problem resolution , System administration and Challenging questions This level of service is not normally covered by traditional support, yet customers do not always have a budget or a need to contract for a consulting engagement. McLanSys Enhanced Support provides customers with these types of services. McLanSys also offers ServiceNow direct contract options to provide our clients flexibility to meet the full spectrum of support needs. Contact us to find out more about how our ServiceNow support options can help your organization.

Servicenow Ticketing Form :


ServiceNow Support Benefits

Sericenow Support Package utilize a scalable, managed services framework to deliver high-quality SLA-based solutions with predictable Read More.


ServiceNow Platform

ServiceNow was built as a platform business from the start. It hasn’t had to reengineer to become one, it wasn’t an afterthought Read More.


ServiceNow IT Supply Chain

ServiceNow as the business automation platform to drive IT service management in the hands of field personnel Read More.


Hear what our customers are saying :

Offshore support is very cost effective and phenomenal. we were at cross
road. Your support engineer had gone extra miles to support critical issues.
Turn around time is good.

Director , Leading IT infrastructure Company – Energy

Customer Testimonials :

Your commitment to quality of work , Dedication and making it happen. We are
happy with your services.

VP – ITSM Division – Fortune 500 Company.

Another customer quotes :

YOu are always there whenever we need an extra hand. Our US based senior
consultant needs extra hand time to time. Over all good experience so far
with your company.

IT Director , IT service Management Company – USA

Another Customer Feedback :

We have tried hybrid model by keeping minimum resource onsite
and rest in the offsite as we could not find enough cost effective resources
in our country. The result is a very successful implementation in a cost
effective way.

Vice President – Fortune 200 company in the ITSM

Since we are not a software company, we can afford to be technology agnostic. Our Assessment and Consulting Services help you decide if ServiceNow is the right PaaS technology for your organization, as well as determine which modules complement your business processes and ITSM strategy. This can include a maturity assessment, process definition with tools requirements and tools selection/procurement.

Implementation and Enablement Services

Our team of certified ServiceNow professionals can configure the ServiceNow platform and provide end-to-end service management support. We help clients transform silo-based IT organizations across the enterprise to a service-based model, increasing visibility and transparency through maturing operations with service automation to improve customer satisfaction.

Maintenance/Sustainment Services and Continual Service Improvement

We have on-shore service desk capabilities to maintain your ServiceNow production environment. Plus, we offer comprehensive service-level agreements that can scale to support your specific needs.

ServiceNow SysAdmins & Implementation Specialists

Custom Platform Modifications

ServiceNow Accreditations + Certifications

6 Month Average CSAT Score