ServiceNow IT Supply Chain
ServiceNow as the business automation platform to drive IT service management in the hands of field personnel. The transformation was key to revenue generating processes, including: incident creation, supply chain management, contract management, mobile access, end user access and automation of customer facing communications across all business units.
1. Core ITIL (Incident, Problem, Change, Release)
2. Service Mapping
6. GRC (Governance, Risk, Compliance)
7. Demand Management
8. Vendor Management
9. Request Automation
ServiceNow is best known for managing information technology service management through its cloud but its platform is increasingly being used for everything from human resources to custom applications.
How is it different?
Like any traditional CRM application, ServiceNow CSM helps you in managing customer problem (“Problem Management”) using cases, knowledge base, self service portals and other relevant features. Where it excels is it’s ability to resolve actual problem (“Problem Resolution”) with the help of other ServiceNow – Service Management Applications such as Field Service Management, Facilities Service Management, Change and Release Management etc.
With ServiceNow Service Management suite, you not only can capture customer’s problem effectively using Customer Service Management but also can resolve it using Field Service Management. ServiceNow Field Service Management helps you in managing your Service Supply Chain through Inventory Management, Field Agent Management, Dispatch Request Management and execution.