ServiceNow Platform

ServiceNow Platform

ServiceNow Platform

PLATFORM ROOTS

  • ServiceNow was built as a platform business from the start. It hasn’t had to reengineer to become one, it wasn’t an afterthought.
  • It’s a good place to build business applications, easily, because all of the things you’d expect from an enterprise platform, are built in – such as notifications, approvals, workflows. Casey said you could go to AWS and build this yourself, but you’d have to do it from the ground up.
  • It’s an enterprise platform in that it was designed to achieve really difficult availability and performance requirements.
  • It has also invested a lot in compliance
  • It is also a platform that ‘low code developers’ can use, as its functionality often means that you can build an ‘app’ by pointing, clicking, dragging and dropping.

SERVICE PORTAL

Service Portal is an alternative to the Content Management System (CMS) and a simple way to create portals for end users. It is a portal framework that allows administrators to build a mobile-friendly self service experience for users. It interacts with parts of the ServiceNow platform, so users can access specific platform features using Service Portal.

CONTENT MANAGEMENT SYSTEM

The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.

CONFIGURATION MANAGEMENT

With the ServiceNow® Configuration Management application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the configuration management database (CMDB) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.

KNOWLEDGE MANAGEMENT

The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.

HOME ADMINISTRATION

A homepage is an interface that consists of navigational elements, functional controls, and system information.

WEBSERVICES

HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.

WORKFLOW

Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical workflow editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.